Marketplace Growth & Management
Boost Loyalty & Lifetime Value with Retention Marketing
Overview
We use AI-driven segmentation, behavioral triggers, and automation to boost repeat purchases and turn buyers into loyal customers through SMS, WhatsApp, and email marketing.
Key Benefits
How Our Retention Marketing Service Works
Tailored Customer Segmentation and Personalization
We segment your audience based on purchase behavior, engagement, and demographics, crafting personalized messages for each group. This ensures your SMS, WhatsApp, and email campaigns feel relevant, fostering loyalty and encouraging repeat purchases.
Lifecycle Email and SMS Campaigns
From welcome series to post-purchase follow-ups and re-engagement messages, we build lifecycle campaigns that nurture customers at every stage. Our approach addresses retention by delivering timely, contextually relevant communications that increase customer lifetime value.
Behavior-Triggered Messaging
We set up automated, behavior-triggered messages—like abandoned cart reminders, browsing recovery, and product replenishment notifications—to recapture interest and drive conversions. These timely nudges help you capitalize on high-intent customer moments.
Compelling Content and Creative Design
Our team crafts high-impact copy, engaging visuals, and branded designs that align with your voice. Every message is optimized to connect with your audience and drive action, strengthening your brand’s relationship with its customers.
Performance Tracking and Continuous Optimization
We monitor campaign performance closely, using A/B testing and advanced analytics to refine strategies. By iterating on what works best, we consistently improve open rates, click-through rates, and conversions, maximizing your retention ROI.
Trusted Partner of Hundreds of Global Brands
How It Works
Key Deliverables for Meta Ad Buying
Customer Segmentation
Strategy
Targeted segments based on purchase history, engagement level, and customer demographics to ensure highly relevant messaging.
Automated Lifecycle
Campaigns
A full suite of lifecycle emails and SMS/WhatsApp messages—from welcomes to win-backs—tailored to nurture long-term customer relationships.
Behavior-Triggered
Messaging
Automated messages based on customer actions, like abandoned cart recovery and post-purchase sequences, that re-engage high-intent users and drive conversions.
Compelling Copy
& Creative Design
Persuasive, branded copy and visuals designed to resonate with your audience, building brand loyalty and encouraging engagement.
A/B Testing & Campaign
Optimization
Ongoing testing of subject lines, messaging, and design elements to identify what drives the highest engagement and conversions
Performance Reports
& Insights
Transparent, in-depth reporting on key metrics like open rates, click-through rates, and revenue per campaign, providing insights to inform future strategies.
Why Choose Us?
A holistic partner for the health of your eCommerce business.
Specializing in profit-first media buying, content, CRO, marketplaces, purpose-led campaigns and customer retention.
- Beyond Ads—Holistic eCommerce Growth Partner
- Multi-Channel Mastery: DTC & Marketplaces
- Proven Success with 200+ Global Brands
- Data-Driven Growth with Measurable Impact
- Certified Experts + Cutting-Edge Tech
200+
Brands Scaled Globally
4.3X
Avg. ROAS Maintained
15+
Global Marketplaces Managed
82%
Clients Retained Annually
8+
Countries We Serve In
9+
Years in Business
Our Results
43%
Decrease in ACOS
4.2X
ROAS Achieved
15%
Month-on-month Growth
32+
Growth in Sales
30%
Improvement in Conversion Rate
35x
Revenue Growth in 10 Months
148%
CTR Improved
7X
Increased in Revenue
Hear from Ecommerce Entrepreneurs
ThinkWhy boosted Laiki Cracker's sales by 300% while improving ROAS. They will work like a true extended partner and not just as an ad agency.
Pradeep Akkunoor
Founder, Laik Crackers
ThinkWhy scaled our Ecommerce sales in our early days from both Marketplaces and DTC website. Their approach is quite sophisticated.
Nitin Ahir
Founder, GirOrganic
ThinkWhy not just helped Zone Syrups grow sales by 100-150% in just 1.5-2 years, but also boosted profits by 15-20% even after excluding all expenses.
Udit Jain
Director, Zone Syrups
ThinkWhy worked as our offshore ecom growth partner, with a full-stack eComm growth capabilities. I would recommend them over ad agencies.
Nicole Meyer
Founder, Nibbles by Nic
FAQs for Retention Marketing
How does retention marketing increase my brand’s profitability?
By focusing on existing customers, retention marketing drives repeat purchases, increases customer lifetime value, and lowers customer acquisition costs, making each sale more profitable.
How do you measure the effectiveness of retention campaigns?
We track LTV, repeat purchase rate, CAC payback period, engagement scores, and revenue per subscriber, optimizing based on real-time data and A/B testing insights.
How do you ensure my emails and SMS don’t feel spammy?
We focus on value-driven messaging, dynamic content, and optimal send frequency, ensuring every interaction is timely, relevant, and conversion-focused.
Can retention marketing help lower my dependency on paid ads?
Yes, a strong retention strategy improves LTV and repeat purchase rates, reducing the need for constant new customer acquisition while maximizing profitability.
How do you optimize WhatsApp & SMS for higher conversions?
We implement click-to-buy flows, abandoned cart recovery, and exclusive VIP offers, using real-time customer behavior to trigger high-impact messages.
What kind of automations do you set up for long-term retention?
We build advanced flows like win-back sequences, cross-sell recommendations, post-purchase education, and loyalty-based incentives to drive sustainable growth.